Blocking Number / Podium

Objective: This Standard Operating Procedure (SOP) outlines the responsibilities and procedures for an  assistant in   Budd’s Plumbing to track down a key performance indicator that tracks our overall conversion of the marketing spend we are spending within Budd’s Plumbing.  

This SOP gives full instruction on how to block a numbing inside podium. All unwanted numbers and spam calls are to be blocked as they are received. 

  1. From Podium Inbox Page <Click on number to be blocked.

       2. On the top right side of page click on 3 vertical dots< Click on Block Contact

       3. Inside pop up window click checkbox “mark as spam” > Click on “Yes, block them”

Instruction Video 

https://www.loom.com/share/5486d79ecad24741b225520f2ab49446?sid=8155681f-97b7-4911-96e2-ac6a6d2766fb

 

Note: This SOP can be customized based on the specific requirements and guidelines of Budd’s Plumbing. Regularly review and update the SOP to ensure it remains accurate and aligned with the company's evolving needs. Make notes below in Red that would make this SOP more efficient. Before changing the SOP above, Ben and Mike need to sign off on it.